Video Conferencing - Everyone can't make it in person? When you have a Multipoint Control Unit to allow everyone to call in and view each other, more work can get done.
VoIP (Voice over IP) - There's a buzz word you hear every day. Providing a distributed workforce that is connected is not a foreign concept when it comes to office communications. With VoIP, your office phones can be anywhere, not just in your building. They can be on the other side of the country and it appears as if they were call from the office next door. Another big arena in VoIP that CBSi has provided real world solutions is providing dial tone over the Internet. Not only can you save Long Distance charges, but this service can allow your office to move. All you need is an Internet connection and your business phone number follows you.
QoS (Quality of Service) - Ever have a "choppy" connection on your VoIP call? QoS can prioritize voice traffic above regular network traffic making your calls crystal clear. Many telecommunications technicians who implement new VoIP phone systems under stand the telephony side, but how proficient are they when it comes to a computer network with VoIP? CBSi understands both sides, telecom and IP. VoIP has really converged technologies and you now need to know both sides of the story in order to get the performance you are looking for.
Unified Messaging - With today's phone systems, you are now able to get your voicemail and notifications sent to your email inbox. If you have a wireless email device, now you can see who called. It can also sync with your inbox. Delete the message from your phone, and it deletes it out of your inbox.
ACD (Automatic Call Distribution) - For those who need call centers, this option allows you to control the flow of calls into your call center.
Fax Servers - Faxing...old technology, but somehow everyone still uses it. Just like unified messaging, now you can get your faxes in your inbox. You can also fax from your computer with this device.
IP PBX - Large corporations can get reliable, dependable, scalable, real world working solutions when it comes to large telephony systems. Whether your company is distributed across states with mobile workers or satellite offices, CBSi has the solution when it comes to IP PBXs.
Hosted PBX - On a tight budget? Small office to setup? CBSi can give you the option to host your PBX in the cloud. Voicemail, Caller ID, Conference Calling, Easy Setup, etc. It's a scalable system that can grow with your needs. All hosted, always on.
Call Cost Accounting - Let's face it, your employees can spend a lot of time on the phone. But do you know who they are talking to when they are calling on your dime? Now you can. With CCA (Call Cost Accounting), this software gives you the ability to see who is talking and for how long. You can run reports on individuals, groups, incoming vs. outgoing, etc. This gives managers a detailed view into their telephony